Description
Description:
- Manage the "managed service piece of the offer" work with Corporate HQ (Vice President) level of the client to give updates on the solutions that are provided for the cllient.
- Good communication skills are a MUST and must have the ability to interact with Sr. Level Management
- Will be an ambassador: negotiating more deals, scope changes, meeting SLA's, etc.
- Wireless/LAN Network experience.
- Hybrid PM/Technical experience. IT realm, retail, in any of their client industries.
Industries: Restaurant, Retail, Medical
Education: PMP certification not required. Bachelor's degree minimum, however, a higher education level preferred.
Scope of Responsibilities/Expectations:
- Provides tailored technical customer operations support for large customer accounts.
- Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, performance and contractual reports.
- Executes customer operations policies and procedures.
- Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
- Initiates problem solving action and follows through to resolution.
- Performs root-case analysis of problems to formulate and recommend improved alternative operations.
- Leads process improvement initiatives.
- Directs and coordinates the work activities of project staff.
- Conducts in-depth analysis employing both standard and new methods.
- Works with management to establish goals and objectives for developing innovative customer operational strategies.
- Work is evaluated upon completion to ensure objectives have been met. Determines and develops approach to solutions.
- Exercises judgment in selecting methods and techniques for obtaining solutions.
- Responsibilities include sales support for new and existing customers and the identification of potential future expansions of services within customer accounts.
- Models behavior that facilitates collaboration, consistency, and service best practices.
- Delivery and explanations of Managed Service Reports including SLA's and other KPI's with key customer contacts on a monthly basis.
- Establishes project definition, selects core team members, leads planning activities, secures resource commitments, monitors and tracks progress and manages performance to goals.
- Accountable for delivering results.
Specific Knowledge/Skills:
- A BA/BS degree, from an accredited college or university.
- A minimum of 10 + years of directly related customer operations experience,
- Looking for technical experience with WLAN and IT network.
- Retail experience preferred.
- Knowledge of products and services
- Experience in dealing with large system Integrators.
- Excellent communication/presentation skills and the ability to interact effectively within different functional areas of the business and with the internal management team.
- Experience and proven track record in managing projects.
- Experience in negotiation of large projects with both customers and sub contractors
SKILLS
- NA
Synectics is an Equal Opportunity Employer.