Description
Service Delivery Manager/Service Delivery Manager needed in Belgium
Salary: Negotiable based on experience
Contract Duration: 12 months
Start Date: As soon as possible
Job Title: Service Delivery Manager
Location: Brussels (Belgium)
Objectives:
A fantastic opportunity has arisen for a Service Delivery Manager to be based in Brussels, Belgium on a 12 month contract with extensions to follow.
Key Skills:
The Service Delivery Manager will possess the following skills and experience:
- Previous experience of IT Service Management
- Ability to manage suppliers in outsourcing contracts
- Strong people management skills
- Good communication skills
- A qualification in ITIL Service Delivery is desirable
Job Functions:
The Service Delivery Manager will preferably possess the following additional skills:
- Management of the IT Service Delivery Team including responsibility for service desk, desktop support, application support, career development and staff appraisals.
- Definition of service level agreements (SLA's) in relation to contracted services, ensuring the SLA's are achieved; service quality and client expectations are met or exceeded as well as profitable.
- Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed.
- Build and maintain client relationships.
- Produce management and account performance reports to an agreed schedule or upon request.
- Attend client service review meetings covering performance, service improvements, quality and processes.
- Implement and facilitate workshops and training courses.
In order to apply for this role, please send an updated copy of your CV/Resume to myself or one of my colleagues (Please send in a Microsoft Word format)