Description
Implementation Support - Analyst
JOB PURPOSE
- To provide general support & analysis to the BME Implementation Managers and Network Implementation teams to land and embed Banking Made Easy.
- To provide general support to the Regional Implementation Managers and Change Managers to carry out the various activities needed to prepare the branches for live day.
RESPONSIBILITIES
- To provide general support & analysis to the Implementation Support Assistant Managers with the following:
- Working with the BME Implementation Manager and the Regional Implementation Managers to develop and document:
o Processes and Task & Activity lists for the various implementation activities, for example, Branch Opening Hours Validation & Signoff, Role Preferencing, Working Patterns, Regional Launch event
o Network Implementation team induction process and documentation
o Processes and exceptions handling processes for Implementation eg. For "no go" outcome branches, exceptions processes documented for a range of potential next steps such as recruitment, re-visiting working patterns etc
- Pro-active look aheads on Task & Activity lists to ensure all implementation outputs produced by the various programme workstreams are available and fit for purpose and that Network Implementation Team weekly briefings have agenda items for discussion based on 2-3 lookahead
- To provide ongoing pro-active support to the field implementation teams by analysing MI and pro-actively flagging in advance areas where data is missing/incomplete or lagging behind expected percentage completion. Assisting the field teams in contacting branches or getting the data to contact branches to resolve
- To provide ongoing reactive support to the field implementation teams by providing them with anything they need and resolving issues and queries
SKILLS AND KNOWLEDGE REQUIREMENTS
- Experience of supporting the implementation of large programmes into a distributed network - Ideally Retail Bank Branches
- Proven ability to carry out research and analysis to support the resolution of issues (both pro-active based on future milestones within a 2-3 week lookahead but also in reaction to emerging issues)
- Ability to analyse MI for trends/emerging patterns (excel)
- Experience of documenting processes (process mapping)
- Experience of FMEA (Failure Mode Effect Analysis) or Exceptions & failure scenario planning for Implementation including documenting solutions
- Proven ability to proactively resolve issues & consider & mitigate/plan for Implementation Risk
- Excellent listening skills with the ability to act as scribe with minimal guidance in weekly implementation/project team meetings
- Pro-active agenda production for weekly meetings based on key upcoming milestones or current risks and issues
- Flexibility and ability to manage work in a changing environment
- Energetic, enthusiastic and able to work under own initiative
- Ability and desire to learn new skills quickly.