Description
Service Management Consultant - Paris, France - French and English speaking
(Service Manager, Change Manager, Change Management, Incident Manager, Incident Management, Release Manager, Release Management, ITIL)
One of our Blue Chip Clients is urgently looking for a Service Management Consultant.
Please find some details below:
Description:
The team is responsible for IT Service Management.
The Service control Key responsibilities will be:
- Provide a professional and reliable Change/Incident/Asset/Release analyst capability.
- Promote adherence to the Change/Incident/Asset/Release Process by the domains and clients.
- Log and process Change/Incident/Asset/Release requests ensuring all details are accurate and correct.
- Answer the Change/Incident/Asset/Release Management related phone calls within 3 rings.
- Cover shifts on a rota basis, demonstrating flexibility where necessary.
- Take ownership and perform all tasks on the Change/Incident/Asset/Release Management task list.
- Apply client knowledge to the Change/Incident/Asset/Release Management procedures.
- Priorities personal and team workload.
- Utilize Change/Incident/Asset/Release Management resources including documentation.
- Update documentation in a concise and timely manner.
- Manage any crisis situation with a calm and professional approach
- Ensure timely updates are shared with the stakeholders for all crisis situations
- Generate pending Incident report, prioritize based on aging/impact/customer dissatisfaction and drive for closure.
- Build and maintain team/unit/client relationships.
- To liaise with all necessary parties to coordinate Change/Service Request building, testing and implementation, in accordance with schedules.
- To provide the Change notification to the Change Requester and other affected parties
- To monitor the successful completion of all the RFCs
- To review all implemented Changes to ensure that they have met their objectives
- To review all outstanding RFCs awaiting consideration or awaiting action
- To review and evaluate the Change process
Skill Required:
- ITIL V3 Foundations, or ITIL V3 Intermediate
- Functional experience working with ITSM tools HP Service Manager/Peregrine Service Center
- Good knowledge of Excel including macro building
- Hands-on experience working in at least three out of the following areas:
- Change Management
- Configuration Management
- Incident Management
- Service Request Management
- Release Management
- Problem Management
- Capacity Management
- Availability Management
- Service Level Management
Experience:
- At least 2-10 years' experience in IT Service Management
- Please send CV for full details and immediate interviews. We are a preferred supplier to the client.