Description
Voice Engineer
My client who is based in Dublin is currently looking for Senior Voice Engineers to join their team.
Responsibilities of the role will include:
- Stage and License Avaya S8XXX server (both ACM and Applications) ranges and associated Media Gateway products.
- Configure and test PRI/BRI cards/circuits as required.
- Take a prepared workbook and setup the necessary software and associated functionality within a Corporate Voice network.
- Test and verify LSP functionality of Media gateways at individual sites.
- To document and present change requests to the Change Review Board.
- Undertake and complete telephony implementation work
- Participate in the validation of the integrity and quality of other team member's implementation work as part of the peer review process, so as to ensure right first time and ready for implementation.
- Contribute to the integrity of documentation for telephony infrastructure.
- To present complex implementation plans for review by the architectural review board as required.
- Ownership of the implementation of project designs.
- Working very closely day to day with the project team to ensure the rollouts/deployments stay on schedule.
Skills and experience required include:
- 5+ years telephony experience
- Holds, as a minimum, a middle level Avaya accreditation
- Has worked on Avaya PBX/Call Centre/Applications technology for at least 5+ years and can provide demonstrable evidence
- Has a good understanding of contact centre adjuncts/functionality (eg call recording, ACD, wall boards, etc)
- Has project experience of major telephony/IPT rollouts in large enterprises
- Strong problem solving skills and a good team player
- Excellent communication skills through English (written and spoken).
For more information please contact Derek.