Description
Description:The Operations Team within the Federal Technical Center (FTC) is responsible for the receiving and shipment of Customer repairs and upgrades, ISO9001, Safety, Parts Inventory, and Forecasting. The FTC is the premier subscriber depot dedicated to providing World-Class subscriber service.
Individual must possess strong written and verbal communication skills, ability to address challenges associated with service level cycle time with all levels of FTC personnel, and ability to work successfully in a fast paced environment under time constraints to achieve Customer service level time requirements.
A strong working knowledge of Windows Excel/Word is essential. Formatting of internal and Customer reporting and ability to master the FTC's Service Operating System is also required. Demonstrate ability to take ownership and accept accountability for work and actions. Individual must possess excellent organization and prioritization skills. A high degree of accuracy with close attention to detail is a critical element. The ability to interact with all levels of the FTC and the Customer base serviced. Teamwork is critical. College degree or equivalent training and experienced is required.
The scope of this position is to support the Operations Team by receiving, billing, shipping, and packaging subscriber repairs received in a Depot environment. Goal oriented, self motivator with the ability to manage all tasks with strong detail to attention to ensure timely processing of activities for total Customer Satisfaction. Focus on Service Level, ISO9001, Accounts Payable and Forecasting will also be required to assist the FTC in improvement in these areas. Support of the FTC Operations Manager required when request. Interface with all FTC teams, Service Arms, and Customer base with assertiveness and a positive attitude are critical.
Consistent focus on Customer requirements and FTC internal goals are critical. Overtime is required based on Customer expectations/commitments and FTC workload. Critical component of this position is consistent behaviors to achieve established deadlines with professionalism and appropriate follow through.
Level of exp:
College degree or equivalent training and experienced is required.
SKILLS
Synectics is an Equal Opportunity Employer.