Description
Role: Implementation Manager
Skills: Implementation Manager - Group Operations - Retail Banking - Business Change
Overview:
Our client, a major UK retail bank, requires the services of an Implementation Manager, who has experience within retail banking. You will have previous experience of acting as an Implementation Manager. The role is working within Business Services as part of a major change programme and the candidate will need experience of working in a large scale operation taking into consideration the scale of what Business Services do. This is NOT an IT role.
Core duties of the role:
This is not a generic Project Manager role; it requires specific skills and experience and candidates will not be considered unless they have them. The Implementation Lead is accountable for planning, preparing and orchestrating the awareness, implementation outputs and deployment approvals, including formal governance around central proving and implementation events, such as Dress Rehearsals, Live Trials and Command and Control for Business Services Programme.
Key responsibilities will include:
- Work with all stakeholders from Business Services, IT and to ensure projects are implemented in a controlled manner under required central governance
- Produce and maintain the implementation deliverables such as the Master Implementation Plan, Schedule of Events, scope documents and readiness trackers for an event
- Work with contributing areas to ensure a clear understanding of scope and expectations of their area and have robust resource plans for implementation
- Work with various resources to ensure appropriate change records are in place in good time for each item to be implemented
- Ensure adequate communication and controls are in place to manage implementation incidents to conclusion
Core skills and experience required:
- Experience of setting up command and control centres
- Experience of planning and managing go-live events in a large operational environment where BAU is critical
- Understanding of central proving events (Dress Rehearsals, Live Trials, and Trial Account Migrations) and the multiple dependencies and stakeholders involved
- Experience of managing migration/cutover events that are occurring as part of a large scale project/programme with business rather than IT focus
- Project management and e xperience of reporting and tracking during intense implementation periods
- Experience of managing problems and incidents (business as well as IT) and understanding their impact on the operation
- Experience of working on a large scale programme
- A track record of continually assessing the progress against an agreed plan and pre-empting risk and issues
- Experience in defining implementation governance including roles required within the project team and in other contributing impacted areas
- Understanding of the big picture and dependencies in order to make sure that everything is joined up
Desirable Skills
Ideally will have experience of managing document services related implementations
We are looking for the following range of experience in a CV:
- Has either worked in or very closely with the Command and Control function during the cutover execution providing status updates to stakeholders and making sure that go live threatening issues are resolved.
- Has created and managed the Schedule of Events eg for proving events and dress rehearsals designed to minimise the risk of failure on the live migration
- Has provided post-implementation management support (encompassing driving incident resolution and short term operational workarounds with the various business areas)
- Has been responsible for planning and managing migration activities ensuring all quality milestones are appropriately planned and met - Has been responsible for the detailed planning and scheduling of each implementation event (live trials, dress Rehearsal)
- This is not an IT role; the role is working in an operational area and requires an Implementation Lead to prepare for and manage a number of major implementation events that could have a significant negative impact on the business operation if not managed properly
Please note that, due to the high level of applications we receive, we are not able to provide individual responses. If you have not heard from us within 5 working days, please assume that you have not been successful on this occasion. Services advertised by Campion Willcocks & Associates Ltd are those of an agency and/or employment business.