Description
We are currently recruiting on behalf of a leading Financial Services client. They require an experienced Customer Complaints Handler to join them ASAP. You will be an employed consultant of Hyphen working onsite with the client for initially a 5 month assignment
Job Title: Complaints Handler (PPI)
Duration: 5 Month fixed term assignment initially
Location: Reading
Salary: Will discuss + below benefits
Skill Set Expected:
- Excellent communication and customer care skills
- Previous experience of working in this role within a targeted call centre environment essential (PPI experience Ideal)
- Working knowledge of computerised systems including Word & Excel
- Ability to work under pressure and to meet deadlines whilst maintaining high quality output.
- Experience of dealing with compliance/governance complaints ideal but not essential
- Focused and able to demonstrate understanding/empathy with both internal and external customers
The Role:
To process the review of files or complaints related to compliance. This is to be carried out to agreed standards and within defined guidelines, incorporating a range of administrative duties. Investigate and process complaints regarding advice provided by the Direct Sales force. Make recommendations on the way forward, always working within the regulatory guidelines. Answering incoming calls regarding review progress or complaint activity. Issue of written customer communications and timely, thorough and accurate initial review of customer and policy information. Implementing redress where actions follow defined procedures (processing redress calculations). Updating tracking database and support and work closely with complaints technicians and administration support officers to ensure smooth workflow within the section.
How Does It Work?
The Employed Consultant Model (ECM) is a dedicated business unit within Spring IT
Solutions, part of the Spring Group. Here, Spring employ you as an Employed Consultant (EC)
on a fixed term basis and then deploy you onto assignments at our end clients. This allows you to gain the flexibility to work and gain experience with a number of leading blue chip and global organisations.
What Is The Package?
As an EC (Employed Consultant) from day one you will receive a permanent salary and 23 day holiday entitlement plus bank holidays plus a number of additional benefits.
This option is something that is highly favoured over standard contract work and can offer a quick turn around from application to offer. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company could not be used while on the EC model and no expenses can be claimed unless travelling while on site.
We are expecting a large amount of applicants for this role and the role is URGENT so do not delay -
APPLY NOW - INSTANT CV REVIEW!
hy-phen Limited is acting as an Employment Agency in relation to this vacancy.