Description
Our client is a well - reputable organisation have created a brand new role for their Melbourne - based support team and are looking for a motivated & enthusiastic IT support professional to assist with their growing workload.
Your responsibilities will include:
- Acting as first point of contact/escalation for internal users - including general enquiries, support, training & incident management;
- Root cause analysis;
- Change, configuration and capacity management;
- Daily checks of application logs for error and proactive fault management;
- Liaising with internal & external technical teams;
- Providing a high degree of customer service;
- Assisting with the billing & sales processes as required.
You will have:
- A background in IT support, with some experience in supporting software & applications;
- Exceptional customer service skills;
- Strong analytical & problem- solving skills;
- An understanding of web based and Internet technology;
- Very strong written & verbal communication skills;
- A relevant tertiary qualification.
Exposure to XML and Web Services applications would also be highly advantageous
In return, you can expect to work for a well- respected, market- leading organisation, offering real scope for skills training & career progression.
If you are an IT support professional looking to take that next step in your career, then this could be the one for you!
Please note that, due to an anticipated high volume of response, only short-listed candidates will be contacted.