Description
Configuration Management Engineer - The Hague - 10 months
This role will close on Monday 13th August at 5pm CET
Candidates MUST have ITIL experience, CCNA is desirable. English is a requirement, Dutch language skills are desirable.
The CMAT Engineer will deal with customer requests to retrieve and store technical data as well as corrective actions and process improvement.
MAIN ROLE: To register, identify and maintain new and existing elements in the Configuration Management Database (AssetCentre/GPS), network drawings (MS Visio) and related systems (reporting tooling) with the aim of (1) minimizing Incident- and Problem follow-up, and (2) optimizing the overall Configuration Management process; both at the lowest possible costs.
Work closely with the Configuration Management Process Manager and peers to identify and/or develop improvements to the CM Asset Registration & Control Process in order to maintain or to improve adherence to agreed Service Level Agreements (SLA).
MISSIONS/TASKS:
Directly responsible for the correct and timely identification, reservation and creation of new and existing elements in the Configuration Management Database (AssetCentre/GPS), network drawings (MS Visio) and related systems (reporting tooling). This activity is mainly driven by the number of requests received in the Line Item Queue under the CM Task-group.
Directly responsible for the correct and timely follow-up of all ad-hoc corrective actions initiated by the Asset Verification & Audit process (CQAT); Output from Data Record Discrepancy (DRD) analysis.
Directly responsible for the correct and timely follow-up and execution of all email correspondence arriving at the CM email box.
PROFESSIONAL SKILLS:
Educational Background: Graduation from a three year MBO with major course work in Information Technology, Telecommunications or any equivalent combination of experience or training.
Work Experience: Must have a minimum of 3 years of IT experience and a track record of achievement in a technology driven, multi-national environment with an emphasis on Data, Voice and Internet Services. CCNA certification is desirable; must have a basic understanding of networking technologies.
Must have experience with the ITIL Process Approach and other Business Process optimisation methods. General knowledge of TCP/IP, hands-on experience of Telnet/SSH client, and basic UNIX commands. Knowledge of Cisco equipment, Visio 2002 professional. Good team player with the ability to initiate and maintain strong relationships with other sub-process peers. Good communications skills incorporating the ability to have effective relationships with other teams and to govern change at all times. The disciplines of a good IT training-ground combined with the ability to function in a dynamic and informal environment. Awareness of Cost Management.
PERSONAL SKILLS/BEHAVIOUR:
Team player. Self-starter, confident and poised. Ability to establish rapport among internal and external colleagues. Strong communications skills (written & verbal). Ability to adapt accordingly to change. Strong time-management skills. Positive attitude.
Templeton are pleased to have been listed in the 2010 Recruiter magazine Fast 50, a ranking of the 50 fastest growing recruitment companies in the UK based on audited figures in Companies House. We were placed 1st out of pure IT Recruitment companies and wish to thank you for contributing to our past, current and future success.