Description
Key Skills
- Handsets both traditional, analog and IP: testing, troubleshooting and installation of the terminals in the user's desk
- Cabling, WAN and LAN equipment, VoIP, voice Legacy equipments, etc
- Patching new users to the LAN, WAN and Voice infrastructure in the site, mainly for adding new users, moving users between desks, removing users.
- Knowledge on cabling, from the users' IT equipment (handsets, PC's laptops and so on) to the patch panel, network equipment and between floors and buildings within the same site.
About the role
- You will provide support to end users on 3 customer sites ( 1 in Germany, 2 in Austria ) giving general support on the IT infrastructure.
- You will also be involved in installation of network equipment, mainly plugging in Switches.
- You will not actively be involved in software configuration tasks as this will be handled by a Central team whenever required.
- You will provide support on end user incidents, such as problems with a handset, the patching, the end user cabling. Support on installing end user devices; support and guidance to the end user on working with the handsets, plugging in the cables into the outlets, etc.
- The main objective of the on-site Support includes the communication infrastructure related to the site and to the user desk on customer premises:
- Patching requirements: in the patch panel, between network equipments, etc, as instructed by the Central Team
- Handsets both traditional, analog and IP: testing, troubleshooting and installation of the terminals in the user's desk
- Hands and Eyes service for the Central Team: cabling, WAN and LAN equipment, VoIP, voice Legacy equipments, etc
- Patching new users to the LAN, WAN and Voice infrastructure in the site, mainly for adding new users, moving users between desks, removing users.
- Knowledge on cabling, from the users' IT equipment (handsets, PC's laptops and so on) to the patch panel, network equipment and between floors and buildings within the same site.