Description
The Talmadge Group is one of the most rapidly growing Service Disabled Veteran Owned Small Businesses working with the Public Sector. We are looking for exceptional Information Technology Professionals to join our Team in working with our clients to grow their business and our economy. If you are interested in work that makes a difference then we want to speak with you as soon as possible.
Talmadge is interviewing for a Service Desk Technician with 2+ years experience. This is a full time position with one of Kansas City's fastest growing Healthcare corporations. They offer superior pay and benefits, flexible work hours and are known for their dedication to a work/life balance environment.
Required:
High School Diploma
Associate Degree in Computer Systems or 2 Years Equivalent Experience
Microsoft Certified Windows 7, Configuring (70-680)
Experience in a Call Center or Service Desk Environment
Experience in maintenance, troubleshooting and upgrading equipment
Essential Functions
A. Primary responsibility is assisting users over the telephone, through email, online chat and/or at desk side in a prompt, professional and courteous manner.
B. Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
C. Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
D. Responsible for obtaining information to diagnose a problem, and simultaneously create, assign and document issues into the Hospital Service Desk tracking system.
E. Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).
F. Demonstrates competence in troubleshooting and resolution of reported issues and the ability to escalate through appropriate channels any issues that cannot be resolved.
G. Maintains an ever increasing level of proficiency in hardware, software, networking and other technologies related to the ITS department.
H. Demonstrates competence in prioritizing user issues and resolving within Hospital defined Service Level Agreements (SLAs).
I. Demonstrates competence in documenting trouble ticket resolutions, maintains Hospital knowledgebase articles and actively participates in maintaining and support policies and procedures.
J. Demonstrates the ability to manage time and resources in the best interest of the Hospital.
K. Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records.
L. Identifies opportunities to see where training needs would improve productivity within the department or within the Hospital
M. Trains end users on basic hardware, software and network resources, on a one-on-one basis.
N. Provides on-site support and remote support for workstations and networking components in multiple locations in the Kansas City metro and outlying areas.
O. Participates in on-call rotation and provides end user support during off hours, holidays and weekends.
P. Demonstrates a willingness to work as a member of a team.