Cisco Contact Centre Experts - Cisco UCCE, CVP - Service Provider - Lo

Job type:
on-site
Start:
n.a
Duration:
6 month contract
From:
Selby Jennings
Place:
London
Date:
08/28/2012
Country:
flag_no United Kingdom
project ID:
412144

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This project is archived and not active any more.
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My leading technology client is looking for an experienced Cisco qualified Contact Centre Experts to build a CISCO Contact Centres worldwide. The successful candidate will need at least 2 years of experience in the deployment of Cisco Unified Contact Centre Enterprise. UCCEI/UCCED/UCCES qualified would be advantageous. Looking for someone with a telecommunication background and strong projects experience. This is an immediate requirement for a 6 month contract and it could lead on to more project work. Ideally, you will have worked on relevant projects and not just BAU work.

Excellent day rate + 6 month visible extension + Immediate start

Key skills: Cisco Contact Centre Experts - Cisco UCCE, CVP - Service Provider - London and various locations

  • Experience of Quality management
  • Very good Knowledge of CISCO IPCC Solutions- Routing CUCM (UCCE)
  • Very good Knowledge of CISCO CVP(Cisco Voice Portal) solutions(deployment) - Routing CUIC, Voice Gateway (switching, routing)

Key Responsibility: Cisco Contact Centre Experts - Cisco UCCE, CVP - Service Provider - London and various locations

  • Target architecture of the platforms definition
  • Launch of the project - technical frame
  • Create (complete) the integration, configuration of Cisco applications and third-party
  • Responsible for Quality commitments (AQP -Assurance Quality PLAN-, indicators, )
  • Technical specification's Control of production
  • Record architecture production control
  • Organization of infrastructures & architectures for platform mounting
  • Internal & Customer acceptances follow-up and roll out
  • Deliverable writings (drafting)
  • Reporting up to hierarchy: Progress; Alarms & action plans

Deliverables - Cisco Contact Centre Experts - Cisco UCCE, CVP - Service Provider - London and various locations

  • HLD
  • LLD
  • NRFU
  • Technical Acceptance Files

Day-to-day Platform Implementation Planning

The Person: Cisco Contact Centre Experts - Cisco UCCE, CVP - Service Provider - London and various locations

  • Ability to work under pressure, within a team of professionals
  • Technical lead experience would be valuable
  • Good communication skills
  • Autonomous
  • Planning and organisation skills

If you match the above criteria and would like to apply for this Contact Centre Engineer position then please send your CV or call Maxine Liu.