Description
Key responsibilities:
- Day to day maintenance of change requests in relation to the project plans to ensure agreed deadlines are met
- Collecting, understanding, and transmitting the business requirements for the project, and translating these into change requests detailed test plans
- Review departmental system processes for core banking systems and develop change requests for system improvements including new functionality and automation
- Co-ordinate the delivery of change requests in accordance with agreed timeframes
- Plan and coordinate testing during build updates on the core system
- Execute the test scenarios and test scripts
- System testing and project work for core banking systems
- Field, log and organise incoming service requests, document changes and resolutions through acknowledgement of resolutions to the staff
- Liaise with third party vendors
- Support core banking applications
- Assist with project research
- Communicating with internal teams and external clients to deliver functional requirements
- Provide support and assistance to non-technical staff for Business Process issues
Key requirements:
- Relevant tertiary qualifications
- Strong written and oral communication skills
- Application support experience
- Strong knowledge of software development life cycle
- Ability to work well both in a team and unsupervised
- Retail banking experience highly desirable