Description
Operations/Helpdesk Service Manager
Experienced 2nd or 3rd Line Support consultant needed to take the step up in to a more operational/organisational role, while maintaining hands on/technical elements to the function. Operational/Helpdesk Service Manager required to manage local and global team/allocation of support and manage day to day support between 2 centres.
You will be experienced in a service desk environment and have knowledge of core ESM process (incident, problem, change & configuration management). You will have the usual complement of skills: practical, good problem solver, proactive, analytical and good communicator. Dutch language skills will be a distinct advantage