Description
The Hosting Manager, oversees the day to day operations of the company infrastructure, and manages the team directly supporting the company's (HP) Infrastructure. This is a hands-on management position requiring a strong leader who is highly organized and results-driven with the ability to effectively manage people and projects in a fast paced environment. Primarily focus in WINTEL platforms (SQL, VMWare, Windows, Internetworking, Storage, etc) and AS400:
Job Description:
- Develop and implement processes, procedures and workflows for all aspects of the hosting service offering
- Supervise, train and manage the performance of 3rd party vendors (HP)
- Identify inefficiencies within internal systems and processes and design/implement improvements
- Support project teams in the effective use of Relativity for analysis, document review and production
- Manage risks, priorities and expectations in a fast-paced, project driven environment
- Meet or exceed the service expectations of both internal and external clients
- Provide issue resolution support
- Manage the creation and distribution of operational and business reports
- Develop and enhance cooperative interdepartmental relationships and communications
- Budget Management
Job Requirements:
- 8-10 years experience in managed application hosting, including operations management, systems knowledge, and process design
- 8-10 years experience of directly managing teams, preferably supporting hosting operations
- 8-10 years experience of working with WINTEL platforms and other Windows products, SQL, IIS, AD, etc.
- 3-5 years experiences of working with VMWare and virtualization products.
Synectics is an Equal Opportunity Employer.