Description
Job Description:
Leads and manages medium- to large-scale projects classified as small or standard endeavors (assessed between 5 and 8 under the IT Governance Assessment); operates in a matrixed environment with responsibility to the business units and specified IT management; assists business units with the requirements phase to define and identify the scope of the projects; reports to specified IT management during projects to execute the technical project delivery from requirements through warranty support
Principal Duties & Responsibilities:
- Manages one or more small to medium-size moderately complex projects, including project design, development, implementation, and staffing requirements
- Assesses variances from the project plan, gathers metrics, and develops and implements changes as necessary to ensure that the project remains within specified scope, time, cost and quality objectives, and further defines project requirements and schedules
- Develops methods, procedures, and quality objectives, including metrics for assessing progress; uses established project standards, procedures, and quality objectives, sometimes with assistance
- Provides the technical project team with constructive feedback pertaining to project performance
- Develops and maintains a productive working relationship with project sponsors, vendors, and key clients
- Provides work direction and general technical project management to assigned projects, including scheduling, work assignments, and reviews project efforts to ensure the project meets technical specifications as outlined in the conceptual and detail design documents
- Monitors project milestones, technical status and critical dates to identify potential jeopardy of project schedule; identifies ways to resolve schedule issues and keeps management aware of the situation
- Conducts project kickoff meetings, communicates individual roles and project expectations and ensures that all project team members have the tools and training required to perform effectively
- Conducts formal review with business sponsor at project completion to confirm acceptance and satisfaction
- Performs other related duties as required
Education & Experience:
- Bachelor's degree and at least six years of project management experiences or an equivalent combination of education and experience
- Certified Project Management Professional (preferred)
- Working knowledge of system development life cycle, dynamics of software development projects, IT practices and methods
- Demonstrated experience and knowledge of the principles, techniques, and methodology of project management, quality management, and change management
- Behavioral Competencies:
- Customer Service Orientation: Thinks proactively and independently about clients' needs and collaborates with clients to develop best approaches to certain issues; synthesizes the needs of multiple customers in the coordination of complex multiple services
- Establishing Expectation: Explains the connection between individual contributions and accountabilities and business outcomes; continually reinforces superior performance in others (eg, catches people doing things right and redirects actions and decisions when expectations are not being successfully achieved); provides a business context so that people understand why they are being asked to do something in relation to contributing to business success
- Influencing Others: Sells own ideas by tying them into the values, needs, aspirations, and goals of others; anticipates potential reactions in opposing situations; uses multiple, customized steps for a particular audience; confidently negotiates to resolve customer issues by seeking win-win solutions
- Team Leadership: Acts to address elements of the group process that impede, or could impede, the group from reaching its goal; identifies and improves communication flow to bring team conflict into the open and facilitate resolutions; values differences and creates a diverse team; identifies the "right people" for the team despite organizational location or functional specialty by matching individual competencies to the team's goals
- Thoroughness: Understands and has own specific methods of ensuring thoroughness and detail in his or her own work; may make checklists of tasks to ensure that critical activities are completed; detects and corrects own errors and tests work to ensure proper operation prior to completion
Business Competencies:
- Business Process Knowledge: Shows familiarity with all processes and their relevancy to project development; discusses process flows and identifies process bottlenecks
- Client Satisfaction Metrics Knowledge: Knows customer requirements and measurements used for assigned area of work; evaluates performance against a set of requirements and adjusts as needed; analyzes results and applies meaning to assigned work
- Negotiation: Effectively uses data to support negotiating positions; reduces data to a meaningful number of items; understands what the client or himself/herself can control; offers alternative courses of action based on learning from similar situations
Skills:
- Business Case Preparation: Basic
- Business Cost Benefit Analysis: Basic
- Business Definition Requirements: Intermediate
- Business Formal Presentations: Basic
- Business Peer Leadership: Basic
- Lead Long Projects (12months +): Basic
- Lead Medium Projects (3-12 Months): Intermediate
- Lead Short Projects (1-3 months): Advanced
- Prepare Flowcharts: Intermediate
- Problem/Change Management: Intermediate
- Distributed Processing: Basic
- Mainframe Computing: Basic
- Data Entity-Relationship (ER) Diagramming: Basic
- Develop Design Specifications: Basic
- Develop Technical Specifications: Basic
- Development Life Cycle for Software: Basic
- Development Methodology and Procedures: Basic
- Development Requirements Definition: Basic
- Development Software Architecture: Basic
- Development System Analysis: Basic
- Project Change Management: Intermediate
- Project Control: Intermediate
- Project Estimating: Intermediate
- Project Management Tools: Intermediate
- Project Planning & Scheduling: Intermediate
- Project Quality Assurance: Intermediate
- Project Resource Management: Intermediate
- Project Risk Management: Intermediate
- Project Scheduling: Intermediate
- Project Tracking and Reporting: Intermediate