Description
Skills: Server administration,Infrastructure Operations, SOX, Audit, CompliancesRole: Infrastructure Operations Lead
Location: Sophia Antipolis, FR
Duration: 3-6 months+
Skills Required:
BS required; in lieu of degree 10 years IT experience
- ITIL certifications
- 7+ years IT experience in a complex infrastructure environment
- 5+ years experience dealing with Back End telecommunications and Infrastructure Application disciplines
- Expertise in Windows /AD/Vmware/Citrix (installation, deployment, maintenance, debugging knowledge)
- MCSE, MCSA, Network+, UNIX, VAX, VCP, certification would be an asset
- Extensive hardware and system software knowledge
- Familiar with automated server processes such as remote monitoring, installation & deployment
- Participation on teams with members located in multiple geographies
- Must be proficient in French language
- Provide leadership to the Service Operations team for the Infrastructure Server Administration function in supporting all appropriate infrastructure server administration services, security policies, processes and capabilities are in place and up to date.
- Manage the day-to-day relationship with global service providers/suppliers on operational issues. Seek out gaps and vulnerabilities in our infrastructure network environments that may be susceptible to downtime and/or customer impact.
- Support and execute management based metrics to continuously improve our service stability and uptime
- Be the liaison between HITS and SBG IT business leads in the region while managing their expectations
- Coordinate transactional data exchange between service providers and internal process partners.
- Review, Monitor vendor compliance to SLA and enforce vendor Partnering for complex problem resolution
- Manage RCA (Root cause analysis process) with various Vendors and functional teams
- Interface and drive 3rd parties for regular DC maintenance and support
- Negotiate contract/proposal with 3rd parties for DC maintenance and capacity upgrade
- Engage building and implementing server standards, process improvements, configurations and support processes
- Participate and/or lead implementation of tools management such as (NetIQ, RSAM, Patchlink & ManageIQ)
- Participate and support in DR/BCP activities, SOX, Audit, Compliance and Security activities.
- Supporting HITS team with managing suppliers and executing or escalation of issues.
- Help manage renewals of operational contracts - including licenses/support
- Provide weekly/monthly reporting on major operational activities in the region