Description
Next Ventures is urgently looking for an Integration Ticket Owner. The resource will join a team of IT professionals involved in solution delivery and maintenance activities to the Informatica/SAP landscape of client.
Tasks:
Take the ownership of all incoming incidents and operate as the primary level of escalation independent of the issue identified.
The Integration Ticket Owner will:
- Gather all the information needed to start an analysis;
- Do the tracking of the problem, at least in a basic level, to identify the root-cause application and hence assign it to the appropriate team, considering also the SLA deadlines and ticket assignment criteria;
- Settle on a temporary workaround (based of the information provided) to solve quickly the issue;
- Monitoring the progress of the solution applied and guarantee that customer, reporting through the LIL Local Flyers/Local IT POC and involved teams, have a cross view on the ticket status;
- Assume the leadership to plan, monitor and find an arbitration point between all teams required in the solution;
- Ability to follow-up its resolution information and drive it across teams and components.
- Accountable for managing the life cycle of the incident and assure that the incident resolution is taking into account the SLA.
Technical skills:
- Experience in Managing Maintenance Teams (BAU);
- Leadership;
- Proactive skills (is a must);
- Degree in a relevant area, such as, Computer Science, Management;
- Availability to work out of regular hours and weekends if needed;
- knowledge and experience on Informatica as a plus
Start date: Immediate
Location: Lisbon
Duration: 4 months
If you feel this role could be of interest then could you please send your CV and we will call you back TODAY to discuss further with a view to securing an interview as soon as possible. We look forward to hearing from you.