Description
Support Engineer
Brussels
1 year
€450 - €500
* EU residents only. No VISA/Work sponsorship available..
An exciting new opportunity has come through from one of our clients in Belgium who are looking for a Support Engineer to conduct 1st & 2nd line support functions.
DOMAINS OF RESPONSIBILITY
* Provide end-user support for level 2 and 3 incidents on the following technologies
o Windows XP till end 2013
o Windows 7
o Desktops till end 2013
o Laptops
o Smartphones (Android and IOS)
o Active directory Workstation related issues
o Thin clients with Windows Embedded or Linux Embedded
o Office 2003 till end 2013, Office 2010
o End user software like Acrobat, MS Visio, MS Project
o Software Distribution Support
* Create and maintain support documentation
* Liaise for handover with 1st level support (Service Desk) and 2nd level support
* Respect existing SLAs for incidents
* Report regularly to Manager or Incident and Problem management regarding the follow up of more complex issues.
PROFILE
* 2 to 3 years of experience in IT Workplace related subjects.
* Bachelor degree with IT orientation (or equivalent).
* General knowledge of the Windows platform.
* Knowledge ITIL Incident and Problem management
* Experience in working together with clients
SKILLS
NON TECHNICAL SKILLS
* Active knowledge of French or Dutch
* Taking into account the multi cultural environment, a good English knowledge in speaking and writing is mandatory.
* Ownership and organizational skills to resolve issues.
* Good communication skills (oral and writing).
* Ability to deal with unhappy Client.
* Strong team player
TEHCNICAL SKILLS
* Certified Windows XP and Windows 7.
* Certified Microsoft Office products 2003 and 2010
* Knowledge of Android and IOS
* Software Distribution via SCCM
* Basic understanding of Active Directory
* Visual Basic
* Knowledge of the common hardware platforms from Dell and Lenovo
* Knowledge of Samsung and Apple Smartphones
* EU residents only. No VISA/Work sponsorship available.*
If you feel you match up please send through your profile.
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