Description
Sales Performance Manager/Contact Centre Manager - Sales
A new and exciting opportunity is now available as a Sales Performance Manager to manage the performance of the outbound Sales Contact Centre teams focusing specifically on re-selling additional products to existing customers and also to oversee the promoting and transferring of existing customers interested in further products to the inbound call centre.
Your responsibilities will include:
*Contributing to managing sales volumes and be accountable for these metrics from the teams you manage.
*You will be accountable for executing the monthly commission programme, suggesting new ideas, agreeing these with your manager and ensuring the payouts remain motivating and engaging for our people while remaining on budget.
*Building strong relationships with your operational managers in the contact centre teams in offshore in order to understand performance, issues and be able to support the teams to tackle them effectively.
*Review of performance and drivers of that to playback to the business. Along with the results and reasons, alongside requests or suggestions for new propositions/changes in order to deliver even better results.
*Support your operational teams to secure the outcome, removing any obstacles and working with the cross channel and marketing teams to secure the right propositions to deliver your KPIs
Candidates will need working knowledge of managing offshore/outsourced contact centres from a Sales Performance perspective. If you would like to apply, please send your CV
Project People Ltd is acting as an Employment Business in relation to this vacancy.