Copier/Printer Field Technician

Job type:
on-site
Start:
n.a
Duration:
18 months
From:
Avery Partners
Place:
Ohio
Date:
02/08/2013
Country:
flag_no USA
project ID:
486338

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Position Profile
This position is designed as an entry level technician position to service and repair a variety of company products. Sets up tagging, installation, preventative maintenance and routine service on small printer, low end segment, and facsimile devices at customer locations usually within a specific geographic area.

Demonstrates technical expertise

  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
  • Performs Basic Connected installations
  • Performs troubleshooting and repairs or replaces equipment components as necessary.
  • Demonstrates required digital competencies associated with assigned products and level assignment.
  • Completes by Browse to Save">technical training on new equipment as assigned.

Supports territory

  • Effectively executes all required territory management and call handling procedures.
  • Works closely with sales partners to maximize equipment leads and upgrade opportunities.
  • Maintains and manages own parts inventory with a high degree of accuracy.
  • Adheres to territory back-up plans.
  • Completes all required administrative tasks in an accurate and timely manner.
  • Complies with all company policies.

Customer Service

  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
  • Exhibits professional appearance and demeanor at all times.
  • Maintains productive, professional relationship with all company personnel.
  • Maintains a positive demeanor and is a contributing team member.
  • Responsible for maintaining a "car stock" inventory.
  • Performs other duties as assigned.

Qualifications:
Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, etc. is desired.

Requires a valid state driver's license
Screener:
1. Please provide your: First/Last Name and your Email address:
2. What is your expected pay rate for this Contract or Temp position?
3. This position requires a background check. Please Note: We DO NOT accept applicants with a Felony. Have you ever been convicted of a felony or a misdemeanor? If so, please explain:
4. Do you have any work experience in the printing industry? If so, please explain:
5. What three specific things about your previous work experience makes you most qualified for this position?
6. How would your previous supervisor rate your overall Work Ethics?
7. Are you currently on a work assignment, if so, why are you seeking other employment opportunities?
8. What is the best number that you can be reached at? Do you have an alternate telephone number? If so, please provide below
9. Have you ever worked or applied with our client Xerox?
Did you interview?
If yes, when?
10. If you qualify for the position, do we have your permission to submit your Resume?
11. In order to submitted, you must enter the last 4 digits of your social to move forward. This is strictly used for tracking and to distinguish candidates with similar names.

This concludes the Pre-Screening process. Your Resume will now be submitted to the hiring manager (if qualified). If you are selected for the position or if the hiring managers request an interview with you, you will be contacted by email and telephone from one of our recruiters with further instructions. Thank you for your interest in Avery Partners proud supporter of Xerox.