Description
Responsibilities- Network application capacity analysis
- Testing new contact centers/sites for readiness
- Commissioning and decommissioning contact centers
- Leading troubleshooting teams to find resolution and root-cause for issues affecting site readiness
- Partnering w/operations groups to vet strategic decisions relative to contact center footprint
- Seeking automation/regression testing opportunities for site deployment/decommission
Telephony/VoIP experience required (Avaya IP Agent/One-X, Avaya CM, Cisco ICM/UCCE), Agile. Thorough knowledge of LAN/WAN/MPLS architecture. Deep network/application troubleshooting experience. Network and application capacity analysis experience. Enterprise-class Firewall configuration/troubleshooting experience. Excellent communication skills to properly engage with business customers/clients/users. Must have general Contact Center Operations and technical knowledge. Must have experience serving as Lead Designer on multiple projects. Significant experience in industry across multiple technologies. Deep knowledge of diverse technologies and new and current architectures. Lean/Agile development experience.
Synectics is an Equal Opportunity Employer.