Description
Responsibilities- Provide general and administrative IT support.
- Act as Single Point of Contact for all US Portal escalations
- Liaison between RTS and Global IT REP Team
- Provide advanced information on what can be achieved within existing site functionality
- Research and analyze page development issues
- Recover Content
- Investigate feasibility of requests and impact
- Feature Improvement and requirements
- Maintain Accounts
- Claims Research
- GAM Configuration
- Security Analysis
- Road mapping
- Quality Assurance
- Reporting
Required:
7+ years in IT industry; 5+ years exposure to website technologies; 4+ years experience in a IT technical L2/L3 administrator/support role; 1+ years Content Management System or preferably SharePoint experience (both authoring content and supporting system); Strong analytical and problem solving skills with high attention to detail; Ability to independently troubleshoot and resolves incidents of varying nature; Ability to work in a very dynamic and fast paced environment and to multi-task effectively; HTML & JavaScript proficiency; Microsoft Office (Word, Excel, PowerPoint, etc.); Ability to use a ticketing/Incident tracking software; Experience in the software development life cycle. Task Oriented, Ability to prioritize.
Preferred:
2+ years SharePoint experience (both authoring content and supporting system); Graphic Editing abilities (Photoshop)
Synectics is an Equal Opportunity Employer.