Description
The Network Services Technician will provide LAN services and technical expertise. Duties will require knowledge and skill sets across networking technologies and components. This position will interact with regional IS associates, Telecom Engineering, other Technology Services Delivery units, and Client support staff.Duties will include:
- LAN systems installation, administration, and maintenance, with some design.
- Identification and resolution of network problems including routing, connectivity, and application performance issues.
- LAN analysis using network management systems and tools.
- Problem and Change Management.
- Production systems implementation.
- Disaster Recovery plan execution.
- Support for network integrations, regional networking initiatives, and office moves & upgrades.
- Facilitate service and support from service providers, third party vendors, and 3rd level technical support.
Qualifications:
- Bachelor's degree in Computer Science or Information Technology or related field or the equivalent in training and experience.
- Minimum 5 years supporting networking services to include production and technical support.
- Excellent written and verbal communications skills are necessary.
- Highly organized, structured, and process oriented; team building skills a plus
- Ability to work independently as well as with a team
- Network certifications in Cisco and/or Nortel networking a plus
Must have experience troubleshooting complex LAN/WAN & application performance problems to resolution in multitasking environment and knowledge of security policies. Must have hands-on experience in the following: equipment installation and configuration of layer 2 & 3 Switches and Routers; remote network service and support; network monitoring/diagnostic equipment; interpretation of packet captures; network documentation tools such as Visio a plus; and command line interfaces for configuration and troubleshooting. Working knowledge of VOIP, and Convergence Technologies and TCP/IP, IPX/SPX, OSPF, RIP, HSRP, and VRRP required. Must be able to interpret trace route command results, validate devices in path of trace, identify any latency between devices in trace path, determine after trace ends before reaching destination which group should be contacted for the respective device, and identify responsible groups in the network for forwarding problems.
Synectics is an Equal Opportunity Employer.