Description
We are seeking Implementation Specialist for 6 month+ contract position in Duluth, The Implementation Specialist is a technical member of the Implementation Team. Travel time ranges from 80% to 100% usually week to week.
Job Skills:
- Bachelor's degree (MIS, Computer Science, IST, Systems Engineering) or equivalent work experience
- Basic proficiency of Microsoft Windows Client Operating Systems (XP, Win 7, Win 8)
- Basic proficiency of Microsoft Windows Server Operating Systems )
- Basic knowledge of PC hardware
- Basic proficiency of MS SQL & SQL Server Management Studio
- Basic proficiency of MS Office Products (w/emphasis on MS Excel & Outlook)
- Basic knowledge of LAN technologies
- Basic knowledge of wireless technologies
- Basic knowledge of MS Visio
- Must possess a positive attitude
- Must be able to communicate technical information to nontechnical audiences (written and verbal)
- Strong interpersonal skills
- Ability to train users with varying computer experience
- Ability to quickly identify and solve problems
- Career-minded with a strong work ethic
- Must be self-sufficient yet work well as part of a team
- Must possess valid state driver's license
- % travel required
- Previous customer training experience is a plus
- Advanced SQL experience (ability to build & execute queries) a plus
- Prior Retail IT/Food Service IT/Healthcare IT a plus
- Computer Certification(s) (A+, NET+, MCP, MCSE) a plus
- Valid passport and ability to perform long-term engagements a plus
Primary Responsibilities
- Assumes overall accountability for a successful implementation phase for all assigned client projects.
- Responsible for on-site implementation of hardware, software and services
Client Management Responsibilities
- Understands each client's daily processes and how the system can be used to meet the client's needs
- Develops lasting relationships with client personnel that foster client loyalty.
- Seeks opportunities to increase customer satisfaction and deepen client relationships.
- Recommends solutions that will improve the client's efficiency and drive increased revenue
Technical Responsibilities
- Capable of learning to install and configure hardware and software for at least one market segment with minimal assistance
- In a hands-on fashion, ensures all technology solutions are properly installed & tested
Communication Responsibilities
- Understands how to tactfully communicate difficult/sensitive information.
- Delivers engaging, informative and well-organized training presentations.
- Create an atmosphere of trust and open communication, through improving team sprit
Other Responsibilities
- Helps define and disseminate technology best practices
- Provides updated hardware and software configuration documentation updates to the Implementation
- Engineer as new products and software revisions come available
Interested candidates please email your Resume.