Description
CRM Data Administrator (Temporary)CRM Data Administrator is required for 3 months to manage the data within the corporate CRM system, liaising with users to import, extract data and to ensure data integrity. To help support and train users, manage error logs and test system functionality.
Main functions of the role include:
- Data entry: entering key account and stakeholder contact information into the CRM solution in an accurate and timely fashion and assignment of records to relevant Key Account Managers.
- Data cleansing: assessing existing record information and assessing which records should be removed, merged or fully populated. Cross checking result with Key Account Managers.
- Error and change requests: management of a formal log system, acting as a point of contact and liaising with vendors and staff.
- System testing: testing vendor changes and ensuring that applied changes are working in the desired fashion.
- Staff training and support: assisting staff and new users in learning the CRM system with one-to-one training sessions and resolving queries on system use.
- Data preparation, imports and exports: preparing data and reports through queries for staff, exports of data into Excel lists and loading of new data into the CRM system.
Essential Experience Required:
- Experience of a CRM ideally Microsoft Dynamics software
- Demonstrable relevant experience in data management within a Microsoft environment
- Evidence of data processing and decision making skills
- Excellent customer service skills including face to face and telephone communication skills
- Ability to set and maintain high data standards and to encourage others to act similarly
- Evidence of strong organisational skills and attention to detail
Desirable Experience:
- Exposure to technical support
- Experience of Microsoft Outlook, Word, Excel and PowerPoint
If the role sounds of interest to you and you feel you have the experience required please email me your CV and I will call you to discuss the role in more detail.