Description
About the Job:
We are looking for a skilled IT Support Specialist for a long-term contract position with one of our Fortune 500 clients located in Mason, OH
This is the perfect opportunity for recent graduates from IT institutions but does have real world work experience in Helpdesk! This is an amazing company to work for to help you generate creditability within the IT job market.
Position: IT Support Specialist
Start Date: ASAP
End Date: 10 Month Contract
Location: Mason, OH 45040
Pay Rate: $11.00/hr
Level I Key to success - strong education background (completed Assoc/Bachelors in IT related field or other IT certifications) and/or strong customer service background preferably in a call center environment but will consider other CS experience. Also looking for candidates with stable work history - job hoppers need not be submitted. Must have experience with MS Office Products listed in Resume as part of their technical experience. Must be able to perform Basic Network troubleshooting
Experience Level: (1 - 2 years).
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Agents have an expected resolution rate between 40% - 60%. Average expected time on task between 4 to 10 minutes. Reports to a supervisor or manager.