Description
IDPP is currently recruiting for a contract Support Engineer to be based in Antwerp (Belgium) for a 3 months rolling contract. Provide a full range of Desktop Support for all Software and Hardware queries. This also involves additional network and server administration.
The role:
This is a client facing role working for a high profile customer providing a fully outsourced Managed Service. Based in Antwerp travelling to Cologne, Luxembourg and London as required.
Delivering first class, best of breed 1 st/2 nd line support and contributing to 3 rd line and project work as and when required.
Reporting to the aligned Client Services Director (CSD) ensuring that the company execute against all contractual commitments by providing an outstanding service.
Ensuring delivers against any agreed SLA's - response, resolution and availability.
Reporting and following agreed processes and procedures expected of a mature IT Managed
Services provider is essential.
Technical requirements:
Windows XP/7 and Office 2007
VMware vSphere/vCenter 4.1 (ESX & ESXi)
Windows Server R2 | Active Directory
Exchange 2007
Good storage fundamentals (Dell Equallogic)
Good networking fundamentals - Cisco, Juniper, HP
Blackberry Enterprise Server (5.0)
Enterprise Vault (8.0)
Server hardware - Dell
Symantec Backup Exec 2010
Citrix XenApp - Basic Administration
Candidates will be expected to be able to demonstrate: -
Excellent written and verbal communication skills (English);
Their core technical background and expertise across a range of server-based technologies, including the quality of their report writing and documentation;
Their approach to fault diagnosis, problem solving, customer service and relationship management;
The personal attributes that they believe would make them successful in this role;
A full driving licence.
Selection process:
All candidates will be asked to:
1. Undergo a technical telephone interview.
2. Undertake a short technical test.
3. Undergo a face to face interview with a member of the customer's Executive team as well as
the Head of IT and CFO.
Interested candidates please send CV's ASAP.