Description
I am looking to hire an Order to Cash Specialist for my client, an IT Services organisation who are thought leaders in Infrastructure Services, Workspace, Connectivity and Consulting.
In this role you would be responsible to look at the ledgers, make suggestions for improvements and to change their cash collection successes etc, analyse who the bad payers are and suggest measures to stop bad debt occurring etc. The role entails providing Customer Services, Sales Office Support, co-ordination and administrative service across the business.
Role Description:
- 1st line collection calls
- Provide day to day billing and related admin support to SDM and CD's
- Ensure monthly statements are provided to customers
- Produce weekly dunning Emails
- Cicso Quotes and renewals and orders
- Credit note analysis
- Step into billing role to act as cover or support as required
- Assist with product billing where required
Responsibilities
- Undertake more complex tasks within the team, processing product orders, Contracts, Invoicing, CSSP, Purchasing & Vendor Invoice query
- Escalate all cash realisation concerns to OTC manger in good time.
- Prepare daily analysis of collections beyond due date
- Provide first line support to SDM and client director
- Monitor adherence to operational and quality standards for own area and ensure full compliance with established procedures
- Ensure all first line and pre calls are made in line with process
- Ensure the delivery of cost affective and quality services thereby achieving high level of customer service
- Communicate relevant information both into the team and up through Identify and act on Liaise with customers and colleagues providing guidance and advice in support of key customer issues as appropriate.
- Share knowledge and experience, Participate in cross-functional projects representing order to cash team Identify and recommend opportunities to improve existing processes and procedures implementing changes where necessary.
- SAP experience advantage but not essential