Description
SAP SD Support consultant - full time - £40,000 StaffordshireSAP SD Consultant required to help with our end user client on a full time basis.
Provide 2nd and 3rd line post implementation support on the SAP solution (ECC, SD/MM)
Issue investigation, solution identification, solution recommendation, configuration (with HP), testing and solution documentation.
Responsibilities
?Recipient of knowledge transfer from 3rd party SAP consultants
?Analyse support issues logged with helpdesk, and ensure that these are fully documented
?Take ownership of issue investigation and resolution
?Provide high quality management information on customer service levels
?Coordinate issues and monitor issue resolution
?Involvement in support pack upgrades and system patch upgrade testing
?Act as intermediary between functional owners and SAP technical team where required
?Analyse internal change requests for SAP
?Ensure support / training documentation is maintained
?Deliver training to users where required
If you feel suitable please send your cv to