Description
Scheduler
Location: Bradford or Sheffield (dependant on candidate location)
Duration: 6 months
Our client is seeking a Scheduler on a Contract basis for an initial 6 month period based in our Client's sites at either Sheffield or Bradford.
The Client:
- Leading & forward thinking global financial services organisation
- On site worldwide presence
Job:
The role involves utilising Genesys Work Force Management and Excel models and you will be responsible for scheduling across numerous business areas.
As well as manage the business-as-usual scheduling you will also be responsible for managing WFM configuration, resource modelling, managing the impact of business change/initiatives, continuous improvement and resource optimisation.
The role requires flexibility around working hours and there will be occasional travel to other sites within the UK and a possibility to travel to other countries.
Knowledge/Experience required
Essential
- A working knowledge of scheduling and workforce management principles
- Experience of producing retrospective performance/trend analysis
- High quality provider-customer relationship management
- Microsoft Excel to an intermediate level
- A working knowledge of the principles behind shrinkage management
- A logical and analytical approach to problem solving
Desirable
- WFM optimisation experience (Genesys WFM or other industry-standard tool)
- 2 years scheduling experience
- Administering/configuring Genesys WFM 7.6 (or later)Outsourcer relationship experience
- Experience in scheduling non-phone work (eg. emails, etc.)
- Implementation of Work Force Management Technologies
- Microsoft Access to intermediate level
- Familiarity with Microsoft Sharepoint