Description
RAN, Integration, swap, Ericsson, Support, RBS 6000
Our Telco Vendor Customer is urgently seeking an RAN Operations Lead to join their team in Dublin.
We are looking for proven experience in managing a team of engineers in a Network Operations environment.
The candidate should have below:
- Good understanding of the Contract
- Interact and give daily updates to the Network Operations & Change Management teams.
- Handling fault escalations as per fault management process.
- Fault Report Management.
- Manage Off-shored resources.
- Maintaining Front Office and Back Office support.
- Downtime reporting.
- Drive Incident Escalations and Manage communications during and after and Incident.
- Responsible for all issues post-Integration and Pre-Acceptance. This will include Managing the ASP's on site and monitoring ASP performance.
- Manage the OJT process for the FLS & SLS.
- Proven experience working in NRO and with customers from an operational view.