Description
SABMiller require a System Tools Administrator to support the new service management toolset deployed as part of the globalisation of the group IS function. This ITSM System Tools Admin takes regional responsibility for appropriate user security andcontrol maintenance and reviewing all changes for the new toolset. This excellent fixed term role is based between Reading and Woking, and reports to the Europe Service Desk Manager, as part of the Europe IS Service Delivery team, but will also work
closely with the Global IS team. Responsibilities: Day-to-day administration of IT Service Management tools across Europe IS Prepare and administer ITSM tools Change requests, attend Europe CAB Provide expertise on development and implementation of all
Europe IS ITSM tools Work with third party Service Management tool providers to manage services, identify and resolve ITSM tool incidents Desired Skills & Experience SABMiller requires an ITIL/Service Management expert with excellent stakeholder
management and communication skills, and the ability to work in a matrix organisation, with: Knowledge of ITIL based Service Delivery processes - ITIL Practitioner Experience of administering Service Management / ITSM tools in a complex, multi-vendor
organisation Implementation experience for IT Service Management tools within an EMEA or Global organisation structure Keywords: ITSM; Service Management; Service Delivery; Service Management Tools; ITSM Tools; System Tools Management; ITIL; Reporting;
Analyst; Administrator Company Description Founded in South Africa in 1895, SABMiller has grown to become one of the world's largest and most respected brewing companies. With operations in over 60 countries, it has more beer brands in the world's top 50
than any other brewer and it ranks among the top three brewers in more than 30 countries. SABMiller manufactures and markets over 150 beer brands. These include such international names as Peroni Nastro Azzurro, Miller Genuine Draft, Grolsch and Pilsner
Urquell, as well as major regional brands such as Castle Lager, Miller Lite, Carling Black Label, Aguila, Cristal, Pilsener, Atlas, Snow and Tyskie. SABMiller's history is one of exceptional growth and returns to shareholders. With its global footprint
of 71,000 employees, strong portfolio of brands and spread of operations in both mature and developing markets, SABMiller is well placed to continually improve on this growth.