Description
The role holder is responsible for providing effective design, support and delivery of medium and large projects, dealing with all relevant issues, often without the guidance of the manager. He/she will provide support/leadership in the formulation of network, technology, systems and information strategy and evolution plans. The role holder meets business objectives, solves business problems and furthers business success by applying industry, applications and technical knowledge through the definition of high level solutions. In addition he/she will work proactively both within the business and with the customer strategy team to deliver service developments. The role holder will be responsible for maintaining a good client relationship and satisfaction.
Key Responsibilities:
To work on technical projects for their managers or sponsors independently with minimal guidance. This may involve working alone or as part of a wider project/support team, managing specific tasks.
To engage customers strategy team and develop excellent working relationship with them
To engage project team and understand scope and requirements of all projects
To draft reports and project documentation and make recommendations to managers and project sponsors.
To provide analytical and innovative input to projects as well as support negotiations.
To host and manage workshops/learning sessions with team and customer, if required, to outline design
Include capacity and security considerations for all projects
To trial proposed design in a lab environment
To implement design and perform detailed handover to the operations team to in-life support and management of the
service
May be required to assist operations team in the troubleshooting of issues post implementation
To work with internal, external and third party suppliers.
Support a high performing culture whereby team management and members understand targets and the importance of meeting them in order to provide a positive customer experience
To act as a key contributor and provide expert advice to other groups on technical, project and change activities.
To produce cost/timescale solutions/options and manage expectations as appropriate with customer or Business Unit
Qualifications/Skills:
CCNP/CCIE certified
MPLS Network background (Desired, but not essential)
Multiple routing protocol knowledge including BGP, OSPF routing
Scripting and programming eg UNIX/Linux would be an advantage
Radius knowledge
Mobile Packet Core GGSN, SGSN, RNC, RAN knowledge would be an advantage
Comprehensive knowledge of Routers, Switches and Firewalls
Basic knowledge of 2G, 3G or LTE mobile communications would be beneficial
Significant professional experience.
Experience:
Experienced and fully competent in own area.
Acts as a key contributor in a complex/critical environment.
Ability to lead and motivate cross functional teams to ensure delivery to cost, quality and time.
Has depth of expertise in more than one area.
Applies knowledge/skills to a range of activities.
Acts as a source of technical expertise to others in own area.
Interprets client needs, assessing the full requirements, identifying solutions to standard and non-standard tasks/queries and offering assistance even when not asked.
Interprets internal/external business issues and recommended best practice in own discipline and makes changes to own and others work to meet these.
Manages costs for specific projects.
Manages own time to meet agreed targets.
Develops plans for projects in own area over the medium term, including forecasting/organising all resource requirements and finance.
Able to explain difficult concepts to a variety of audiences and to ensure that the meaning is understood