Description
The role requires competence in planning and organising to meet digital objectives and some involvement in project work may be required. The role generates insights and intelligence in country for manager and the DMM & product teams to help shape above & in country PCBU strategiesProduct Promotion & Sales
- Promote products to designated target customers, who in the first instance will be HCP's; in order to achieve specific customer and sales related objectives (see measures)
Customer Relations
- Build rapport with customers to create follow-up interactions, gain product endorsement to generate sales, and increase loyalty to Client.
- Strong customer rapport.
- Customer satisfaction data/ feedback on the virtual customer interactions
- Achievement of target % of follow-up requests from customers (F:F representative call/ med info, etc)
- Up to date and comprehensive completion of customer records to be used by other Customer Facing colleagues
- Support the development of key opinion leaders in digital.
- Understanding local NHS environment including country UK structures.
- High level of customer service e.g. timely response to general requests from customers.
- Access with some 'hard to see' customers with business outcome
Skills, Knowledge; QUALIFICATIONS & Experience
- A' Level or 'Higher' in science subjects and ideally a Life Science Degree.
- Promoted product knowledge.
- Up to date knowledge of relevant therapeutic areas.
- Company information systems.
- ABPI qualification.
- Effective selling skills - to standard required
- Strong presentation skills
- Advanced Computer ability - e.g. Email /WORD/ Excel e.g. ability to operate digital multimedia & teleconference facility in multitasking mode
- Effective working knowledge of all primary care structures and customer types.
- Excellent Communication Skills (verbal and non verbal)
Key competencies
- Functional/Technical Skills -has the functional & technical knowledge and skills to do the job at a high level of accomplishment
- Acts Decisively - makes good decisions in a timely manner based on analysis, experience and judgment even with incomplete information or under time pressure
- Seizes Accountability - Take personal responsibility for own work, pushing self and others to exceed goals and deliver results
- Grows Self - Takes accountability for own career development, regularly updating and acting on development plan.
- Change Agile - Demonstrates perspective and poise in the face of uncertainty and effectively gets things done amidst organisational change
- Self-awareness - Understands own strengths and limitations and seeks and receives feedback in a non-defensive manner
- Commits to 'One Client' - Models a personal alignment with Client's mission & vision & behaves consistently within culture and values
- Peer Relationships - Establishes positive colleague relationships which furthers collaboration and cooperativeness
If you are interested in this role, have any questions about this position or would like to register your interest in other positions, please feel free to send your up to date CV to or contact me on
To find out more about Real please visit www.realstaffing.com