Description
ITIL SME - ITIL v3 Expert - Governance - ITSM processes - Swedish speaking
We are currently looking for a Service Manager/Practitioner ITIL expert with the following:
Must to have:
- ITIL v3 Expert or Service Manager/Practitioner in Service Strategy/Design or Service Offerings and Agreements (SO&A)
- 10yrs+ experience as an ITIL Service Management Professional
- Has held recent senior roles eg PM, Engagement Manager, Workstream Lead, Senior Consultant, Service/Solution Architect etc.
- Has experience of best practice approaches for Service Catalogue definition, design and deployment solutions
- Has designed and delivered Governance Models and ITSM processes (specifically, SPM, FM, SLM and SCM)
- Technically competent in the design, development and implementation of ITSM toolsets (eg Remedy, ServiceNow, HP Service Center etc.)
- Excellent communication and written skills and interactions with senior management stakeholders
- Has been involved in planning and executing communication campaigns involving awareness and training initiatives within a Global organization
- Experience of Organizational Change Management (OCM) programs - from requirements gathering to execution and benefits realization
Good to Have:
- Technical knowledge/professional experience of development and test environments
- Previous Telecommunications experience and knowledge
- Stockholm-based and/or fluent in Swedish
If your profile meets the requirements, please feel free to apply to be considered and we will arrange an interview.