Description
Snr IT Analyst-Contract-Copenhagen-£negotiable
itil/Remedy/change management/service management
One of my Danish clients based in Copenhagen are currently looking for a Senior IT Analyst within ITIL and Remedy 8.1.
Next to the establishment of common incident-,problem- and change management processes (ITIL), a new service management tool is being implemented.
This tool (Remedy 8.1) will need to be configured and customised with key requirements coming from the process design. Also, the owner and support organisation need to receive all necessary requirements so that all users and groups can execute the processes. In relation to the three process mentioned, other tools are used and need to be positioned.
Responsibilities:
- Act as single point of contact to the tool implementation project and support organisation
- Make an overview of as-is tooling for incident, problem and change management as well as target picture
- Collect and formalise all process requirements, both functional and non-functional (eg workflow changes)
- Facilitate prioritisation of these requirements
- Prepare and drive implementation of requirements in collaboration with tool project and support organisation
- Prepare and drive acceptance testing of any results provided
- Ensure any integration with other tools is clear in relation to process flows so every stakeholder understand the way of working
- Create a tool migration plan with both short term changes as well as input for a longer term transformation plan
Experience with configuration or implementation of service management tooling and especially Remedy 8.1 is required. The consultant needs to be self going, well structured with large drive to make key changes happen to business critical operations in a highly pressured timeframe. Understanding of ITIL framework and especially incident, problem and change processes is a must as well as service management tool Remedy (version 8.1).
PLEASE SEND YOUR UP TO DATE CV FOR IMMEDIATE CONSIDERATION.
VIVID ALSO OFFER A MONETARY REFERRAL SCHEME SHOULD YOU KNOW SOMEONE THAT WOULD BE SUITED TO THIS ROLE.