Description
We are seeking a Technical Support Specialist for a 3 months contract role in Alpharetta, GA
Individual works in a high volume call center and help desk environment. Primary responsibility is to remotely coordinate the resources required to manage problem resolution for products and services. May also provide second level support for pre-sale technical questions from internal sales or services professionals. Coordinates and project manages the resources necessary and/or provide the additional technical/functional knowledge necessary to resolve customer's (both internal and external) problems. Wors directly either Care Center Agents, the customer or Customer Engineers to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems. Requires college degree in Computer Science, a minimum of 2 years call center experience or technical help desk or support environment. Requires industry knowledge, expert product knowledge, demonstrated problem solving skills, and competence with call center tools.
Interested candidates please email your Resume.