Description
My client an Investment Bank based in Brussels require a Customer Support Officer - Isabel Applications.
Key-tasks:
- handling of calls, e-mails, faxes from the customers:
o analysing and solving payment and reporting issues
o providing information
- using of contact- and incident management tool for logging and follow-up of activities and incidents
- reporting to the team leader
Good knowledge of windows applications and Internet use
Functional knowledge of financial payment and reporting applications
Experience with incident management tools
Knowledge of Isabel applications
Working experience in Bank environment
Language: Fluent in French and Dutch
Please Quote Ref: JS10019SISA