Description
In Search of Excellence – also your philosophy for success?
Bosshard & Partner’s business activities follow this guiding principle. The company offers its first-class services to selected top companies in banking, industry, insurance and public sectors. Bosshard & Partner defines its market position in a unique manner in three different IT business segments covering job markets consisting of discerning clients, partners and IT specialists. We are the Preferred Supplier of numerous companies – check our company and open mandates at www.bosspub.ch.
Bosshard & Partner is looking with
Mandate 2143
for an Internet Service Delivery Manager
Project environment
The Network, Telephony and Video team (NTaV) provide infrastructure related services (e.g. WAN, LAN, Security Services, IP Telephony) for all 57 offices (globally) for Swiss Insurance Company.
As part of NTaV, the Product Delivery Team is responsible for the services provided by the outsourcing partners. For service management this team is the interface between the partners and the Insurance service teams, thus, the Product Delivery Team contribute to promote service excellence for the customers.
Tasks
• Review tickets from internal users and pre-qualify them before they are forwarded to the provider (e.g. IP filtering on external web-page provider, citrix web-pages, certificate (SSL) issues, virusscanning, WPAD)
• Based on guidelines from SwissRe Information Security Team approve security related requests (e.g. web-pages blocked by policy)
• Set up the tickets in the provider's service management tool, follow up on status
• Process development and optimisation
• Baseline existing processes, systems and support structures
• Determine process gaps and implement process improvements, where necessary / Drive move to common global network processes
Requirements
• Strong network provider background in service management roles
• Strong analytical skills
• Proven problem solving skills with a solutions oriented mindset
• Strong verbal, written and interpersonal skills
• Ability to work independently
• Relevant professional experience- experience in customer / client facing roles
• Comfortable working in a multicultural environment, working daily with multiple remote sites
• Assessing and prioritizing multiple tasks, projects, and demands
• Effectively using organizational and planning skills, with attention to detail and follow thru
• Maintaining an established work schedule
• Language Skills: English is a must, German is an advantage
• Must be able to report to work within a global team
• Detail and multi-task oriented
• Must be able to work with minimal supervision
• Experience with process and technical documentation specification, review and updates
• ITIL v3 knowledge and understanding of structure
Workload: 100%; Start Date: 15.10.2013; End Date: 14.10.2014; Workplace: Zurich
Did we gain your interest? Please do not hesitate to contact Mr. Michael Filliger at or