Description
As a Service Desk Analyst you will have strong technical skills together with good communication skills and the ability to work in a dynamic team environment.
Your responsibilities
- Provide quality first point of contact for customers for ICT incidents and requests.
- Respond to requests following the defined processes, including escalation procedures.
- Maintain Service Desk processes, procedures and documentation in a way that supports and improves the service provision delivered by the Service Desk.
Your Skills
- Demonstrated experience in Microsoft Exchange 2010, Active Directory, Microsoft Server 2008 R2, Microsoft DFS, Microsoft Office, Citrix
- Basic understanding of Data Network Communications
- Experience in Mobile Technologies is highly desirable.
- Good to have ITIL Incident and Request Management
Interested candidates please apply now. Please quote reference no. 30026.