Description
Managed Services / Service Architect – UKA Managed Services / Service Architect is needed on a contract basis in the UK for one of our prestigious clients in telecommunications industry. Eligability to work in the UK is required for application. You will be responsible for developing & documenting the service architecture design for the managed service offering.
Responsibilities:
Interpreting contract requirements & clarifying with the customer
Understanding & communicating the overall service offering (process, tools, organisation, SLA) to the customer and Managed Services transition & operational teams
Liaise with Business Change teams to understand links between Managed Services operation and the wider change programme
Work closely with the Test Manager to advise on the scope of Operational Readiness testing required to validate the service is ready to go live
Document the agreed service architecture
Provide plans & reports as required to allow progress monitoring
Work collaboratively with the end customer to ensure their requirements are understood & reflected in the service architecture
Qualifications:
Essential
Detailed knowledge of operation aspects of all ITIL processes
Previous service architecture experience
Competent with Microsoft Office, including VISO and power point, excel
ITIL qualified
In depth understanding of Managed Services Models
Desirable
Telecoms experience
If you are interested in this role, please send your updated CV in English and Word format with reference FLMJV/MSSA-4377 to Jason at , or call for more information.