Description
Provide Wi-Fi technical support of foreign language customers, specifically Mandarin.Duties and responsibilities of the position include:
- Providing telephone and email Tier 1 up to Tier 2 support and problem resolution for external and internal customers for issues of moderate complexity
- Deliver known solutions
- Escalate as required - dispatch and notify proper channels in support of the customer
- Follow up with customer/property on closed issues
- Use computerized system for tracking - ability to navigate a computerized data entry/computer applications
- Adhere to defined call center procedures and standards
REQUIRED skills/experience:
- MUST be fluent in Mandarin
- 1 to 2 years technical call center/helpdesk; customer call center/customer service experience - we are looking for a true professional
- Navigating & Troubleshooting Windows & Mac OS
- Small and Large Scale network experience
- Understanding Smart Phone Usage
- Flexibility as assignment is 24 X 7 - 365
- Excellent English Communication skills (written and oral)
- Must be available for the first three weeks of mandatory training AND successfully complete the training.
- Expert Wi-Fi Technologies Experience
- Proficiency in Spanish and French
- Previous Tier 1 -Tier 2 miscellaneous tech support experience.
- Experience in hospitality/service industry environment.