Description
Windows 2nd Line Support - Software house - London - 35 - 45kWindows 2nd Line Support Technician is required for a leading software house in the West End
Person Profile:
- Very strong written and oral communication skills
- Communicate effectively with technical and non-technical audiences
Key Responsibility:
- BAU 2nd line support role
- SQL query
- Escalations
- Recommend changes
- Proactively maintain competence
- Provide day-to-day support on the IT service desk, ensuring phone calls and tickets are managed in a timely manner.
- Responsible for day-to-day management networks
- Provide end to end troubleshooting and call ownership whilst following define escalation paths through to resolution
- Looking after the Windows infrastructure
- Supporting other technicians when required
Required Skills & Experience:
- SQL
- Must be a expert in Windows based products
- Desktop Support experience
- Past experience in working within a 2nd line support role
- Experience working with different types of technologies
- Must have SCCM experience and basic experience in SCOM
- Past customer service experience
- Proactively recommended changes to architecture and processes within the ITS Management team
- Remote + Local User Support
- Troubleshooting & problem solving skills
- Ensure quality and services standards are maintained
Must Have:
- SQL
- SCCM
- Windows
Package:
- 35 - 45k + Benefits
- Based in central London
If you are interested in this Windows 2nd Line Support role in the West End then please apply or contact Nirain Patl Sthree UK is acting as an Employment Agency in relation to this vacancy.