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Supporter

Zürich  ‐ Onsite
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Description

For our customer in Zurich we are looking for an IT Supporter

Your responsibilities:

  • Provide professional 1st/2nd Level Support (technical facing) for FX Applications (Currency Exchange Markets, Money Markets, Derivatives) core and associated upstream/downstream applications. Work within max 8-person team providing office hours and on-call support. On-call rota would be 1 in 6 weeks. work & liaise with 1st Level Support, 2nd level Investigations and 3rd Level Support/Development teams and associated Unix, Windows, Database and others as appropriate. Specific duties will be split between primary RTB work (above) and secondary CTB project work (preparation for production go-live, testing and preparation for deployments)

    Required Skills:

  • Investigation and resolution of incoming issues (incidents, service requests) from Business according to ITIL-based Incident Management process
  • Active ownership of open incidents - ensure resolution or workaround and escalation to Problem Management as appropriate and participation in NPLs/MIRs as required
  • Timely and accurate communication to Business and to other Support teams
  • Documentation and maintenance of per-application support procedures
  • Cross-training colleagues in the applications and underlying technologies and infrastructure forming the Treasury applications (FX/MM/PM) landscape
  • Engagement in knowledge transfer or Support hand-over process from 2nd/3rd level or vendors to ensure capture of Support requirements at an early stage and avoid loss of know-how

    • Skills:

  • Ability to be able to support applications in a low-latency trading environment including
  • Unix applications (WebLogic + bash Scripting) as well as a basic understanding of unix processes and file handling (log files etc)
  • Windows based applications including web applications hosted on IIS
  • Database querying (SQL) and an understanding of relational-database DDL
  • Dealing with business queries within the trading & sales environment in a high-pressure business
  • Ability to be able to communicate across a wide spectrum of stakeholders including senior managers within the business and IT
  • Languages: English (must), German (beneficial)

    If you are interested in this position please do not hesitate to send us your CV electronically

    • Start date
    ASAP
    Duration
    31.04.2014
    From
    Harvey Nash IT Recruitment Switzerland
    Published at
    11.12.2013
    Project ID:
    639586
    Contract type
    Freelance
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