Description
Technical knowledge:
Systems - Windows 7, XP
Office - Pack Office 2003, 2010 Lotus result
Messaging - Lotus Notes
Tools - Lan Desk, Active Directory
English reading and writing
Hardware - Servers, INTEL PC, iPad, BlackBerry
Network - Ethernet, TCP/IP, Berry Patch, Switches, Routers
Know-how:
Analyze and understand problems
Performs work effectively
Listen to others and climb in case of disagreement
Document and communicate any complaints
Knowledge:
Support VIP asking a very good presentation
Develop technical and functional relations with various stakeholders
Loving touch and ability to trust
Analyze and synthesize technical information
Adapt to new technologies and materials
Serious, thoughtful, Teamwork
Reliability, methodical, rigorous
Dynamic and professional awareness
Your Role:
Integrating within a technical team, you are able to respond directly and/or indirectly through the various media of the Client requests for incident resolution (remote or directly from the user) and the assistance to users.