Description
Chief Central VTC Operation Centre (Security Clearance)
Location: Brussels (may involve occasional travelling)
Starting date: ASAP
Duration: 6 months +
About the role:
- Provide high quality problem solving on more advanced technical issues along with root cause analysis
- Use analytical and decision-making skills to offer options and resolve advanced technical issues.
- Utilize documentation skills and process improvement experience to elevate the team
- Establish and maintain strong working relationships with customers and team members
- Identifies equipment problems encountered during his duties to the VIDEO Engineering Cell.
- Maintains statistics and draft reports supporting operational requirements such as manpower, equipment resources, etc
- Elevates trouble tickets to request engineering support to the lower echelons providing end-to-end support for VIDEO communications.
- Maintain and update VNOC Operating procedures with coordination with NNMC VTC Engineering Cell and CNB VTC Service Manager.
- Monitors the status of hazardous condition (HAZCON) and coordinates emergency support as required.
Key skills:
- Security Clearance
- At least 4 years of experience required in Higher Secondary education and intermediate vocational training which might lead to a formal qualification with some 2-3 years of experience, or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience.
- High level operational knowledge of Polycom VTC core devices including Real Presence Resource Manager, RMX MCUs, Distributed Management Application (DMA) 7000.
- Familiarity with VNOC applications including Centralized Scheduling tools, Call Detail Record reporting tools
- Strong experience with device management tools such as HP Openview, Solar Winds, Intermapper, etc
- Ability to query Polycom core devices and quickly resolve customer issues including: scheduling conflict or failure, missing participants, poor audio or video, dropped calls.
- Proficient in utilizing Audio Video control solutions such as Crestron, Extron, AMX.
- Expert level knowledge of VTC CODECs including Polycom HDX models, Polycom VSX models, Tandberg MXP series and Cisco C series devices.
- Comprehension of Audio Video Matrix solutions.
- User knowledge trouble ticketing/incident management systems used to direct and track problem resolution.