Description
Senior ITSM consulting professional
Expert in assessing, designing and implementing effective service management processes for global organization (Financial Services experience is desired).
Expert in understanding and assessing current state problem management processes and developing service improvement plans for large global organizations
Fluent in ITSM/ITIL/Process Engineering for the enterprise.
Consulting background and experience required. Professional consultancy experience and able to function as a subject matter expert within a team, designing and leading workshops and developing and implementing change programs.