Description
Oracle Software Administration Services to support and maintain Oracle 10g R2 environments and Oracle 11g R2 environments
Role
To provide a fully supported remote service desk to respond to issues and queries raised by the client. All issues and queries will be raised by nominated contacts within the client who will act as 1st line support. This remote service desk should comply with the service level outlined below.
In Scope Activities
1 Proactive monitoring of Production systems; 2 Database Servers (1 standby) and 2 Application Servers
2 Proactive monitoring of DEV, TEST, UAT and Source Control systems; 3 Database Servers and 4 Application Servers
3 Analyse and Testing of bugs identified in DB
4 Repair DB issues
5 Create and support disk backup scripts
6 Monitor disk backups scripts, synchronisation of log shipping, Disk space and Table space Usage
7 Emergency restore to production from disk
8 Implement DR solution - failover to standby using existing documented procedures
9 Compile annual Health check on production systems
8 Compile Monthly Service Status report
9 Service Desk Call Reports - On request
10 Review web server logs for system errors
11 Review Application Server log files for errors
12 Oracle Critical Patch Updates on all systems
Standard Tasks
1 Provide the Service Desk function between 9am and 5.30 pm Monday to Sunday.
2 Remedial action to correct faults
3 Record all issues raised by nominated client contacts
4 Provide a system to record, track and audit all issues/requests raised
5 Provide point of contact to report issues with any aspect of in scope systems
6 Respond to all in-scope issues raised by client in appropriate response time
7 Provide details of any past incident raised
8 Carry out checks of the production application at agreed intervals
9 Provide recommendations to improve stability or performance of in scope systems
10 Provide reports at agreed intervals
11 Work with other 3rd parties in the resolution of issues
12 Populate and maintain Knowledge Base of issue solutions
Contractors must be in a position to commence work on 3rd March 2014.
Fotr more information and a confidential discussion please contact Michael or email